Returns Policy

RETURNS and EXCHANGES

You have 30 days from the delivery date to return or exchange purchased products.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Those products requiring repackaging may incur a 10% restocking fee.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cigarboxguitarfactory.com.

 

Exchanges (if applicable)

We will replace items if they are defective, damaged, or the order was incorrectly fulfilled.

Make sure to note any exchange details when making an exchange.

Once approved you will ship your exchange item to: 431 Applewhite Dr., Katy, TX, 77450.

 

Shipping

Returns or exchanges should be mailed to: 431 Applewhite Dr., Katy, TX, 77450.

You will be responsible for paying the shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance for returned items. We don’t guarantee that we will receive your returned item.

 

CONTACT US

For more information about our shipping policy or if you have additional questions, please contact us through e-mail or postal mail using the details provided below:

 

        info@cigarboxguitarfactory.com

        431 Applewhite Dr., KATY, TX, 77450, United States